This chapter analyzes the contribution of the ISO 9001:2015 Quality Management System to process innovation in certified service companies in Colombia. The study examines practices related to continuous improvement, organizational learning, innovation, and process maturity. The results show that the Quality Management System promotes process standardization, evidence-based decision-making, organizational learning, and innovation, strengthening organizational transformation and competitiveness.
| Código institucional | PROD-2026-0485 |
| DOI | 10.31876/9789942531582 ↗ |
| ISBN | 978-9942-53-158-2 |
| Editorial | Grupo Compás |
| Idioma | EN |
| URL oficial | https://repo.grupocompas.com/handle/123456789/1452 ↗ |
| Licencia | ARR OPEN ACCESS |
| Grupo(s) | Gestión, Ingenierí@ y Desarrollo Organizacional (COL0213531) |
| Línea de investigación | Gestión Integral del Riesgo |
| Programa | Ingeniería Industrial |
| Área OCDE | Ciencias Sociales · Economía y negocios |
| URI Minerva | https://sgi.redsummaeducation.education/minerva/item/486 |
Yenith Cristina Ortíz González (2026). ISO 9001 Quality Management System as a Driver of Process Innovation. https://doi.org/10.31876/9789942531582
@article{YenithCristinaOrtzGonzlez2026,
title = {ISO 9001 Quality Management System as a Driver of Process Innovation},
author = {Yenith Cristina Ortíz González},
year = {2026},
doi = {10.31876/9789942531582},
url = {https://sgi.redsummaeducation.education/minerva/item/486}
}