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Advances in artificial intelligence (AI) systems are giving rise to new educational tools, such as chatbots, which can be very useful in preventing dropout from higher education. These systems offer personalized and close support to students, which can improve their learning experience and increase their satisfaction with the educational process by improving retention. This study conducted a systematic review of the literature on educational chatbots to examine their potential to reduce the factors contributing to dropout in higher education. Using the PRISMA framework and a set of previously defined criteria, 47 studies on the application of chatbots for education were selected from an initial search of 124 sources. The research findings allow for categorizing different types of chatbots in relation to critical factors in higher education dropout. In addition to the challenges these tools face have been identified, and possible solutions have been proposed to address them. The work presented can be established as an initial basis for researching AI-based tools to prevent and reduce dropout rates in higher education.
| Código institucional | PROD-2026-0208 |
| DOI | 10.14201/eks.31416 ↗ |
| ISSN | 2444-8729 |
| Revista | Education in the Knowledge Society |
| Indexación | SJR · B |
| Idioma | ES |
| URL oficial | https://revistas.usal.es/tres/index.php/eks/article/view/31416 ↗ |
| Licencia | CC-BY-NC-SA OPEN ACCESS |
| Grupo(s) | S@beres Educativos (COL0229039) |
| Línea de investigación | Innovación Educativa, Tecnología y Transformación del Aprendizaje |
| Programa | Administración y Dirección de Empresas |
| Área OCDE | Ciencias Sociales |
| URI Minerva | https://sgi.redsummaeducation.education/minerva/item/209 |
Nuria Segovia García, Lourdes Segovia García (2024). Chatbot de IA para prevenir el abandono de la educación superior: una revisión de la literatura. Education in the Knowledge Society. https://doi.org/10.14201/eks.31416
@article{NuriaSegoviaGarca2024,
title = {Chatbot de IA para prevenir el abandono de la educación superior: una revisión de la literatura},
author = {Nuria Segovia García and Lourdes Segovia García},
year = {2024},
journal = {Education in the Knowledge Society},
issn = {2444-8729},
doi = {10.14201/eks.31416},
url = {https://sgi.redsummaeducation.education/minerva/item/209}
}